At Cosmos Tradings, we are committed to providing our customers with high-quality products and an excellent shopping experience. If you are not satisfied with your purchase, we offer a straightforward return and refund process.

1. Return Policy

• Return Period: You may return most items within 14 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when you received them.

• Non-Returnable Items: Certain items cannot be returned, including perishable goods (e.g., fresh vegetables, fruits, frozen food), opened or used health care and personal care items, and any products that are not in their original condition or are missing parts.

• Return Process: To initiate a return, please contact our customer support team at [email protected] with your order number and the reason for the return. Our team will provide you with return instructions, including the address for returning the items.

• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping method for returns, as we are not responsible for items lost in transit.

2. Refund Policy

• Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed and applied to your original payment method within 7-10 business days.

• Partial Refunds: In certain situations, only partial refunds may be granted. This includes items that are not in their original condition, are damaged, or have missing parts, and any item returned more than 14 days after delivery.

• Non-Refundable Items: Some items are non-refundable, including perishable goods, used health care and personal care items, and any products not returned in their original condition.

3. Exchanges

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving your order to arrange a replacement. We will cover the cost of return shipping for these items.

• Other Exchanges: For other exchanges, please return the unwanted item following our return process and place a new order for the desired item.

4. Order Cancellations

• Before Dispatch: If you wish to cancel your order, please contact us as soon as possible at [email protected]. Orders can only be canceled before they have been dispatched. Once an order has been shipped, it cannot be canceled, and you will need to follow our return process.

5. Late or Missing Refunds

• Processing Time: If you have not received your refund within the expected timeframe, first check with your bank or credit card provider, as processing times can vary. If you still have not received your refund after taking these steps, please contact us at [email protected].

6. Contact Information

If you have any questions or need further assistance with a return or refund, please do not hesitate to contact our customer service team at [email protected].