Job Description

Position: #34205618 Program Manager

Location: offsite

Onsite: can be 100% remote, anywhere in the USA

Duration: 5+ months with potential extension

Rate: $70-$80/hr W2

Duties:

• Provides oversight for the rollout of new large-scale solutions and products delivered to the client
• Provides program(s) dashboards that provide quick, clear visibility of program(s) status and performance
• Seamlessly integrates efforts with both internal organizations and 3rd party vendors using a common strategy and methodology
• Implements a proven issue-resolution process with well-defined criteria and escalation paths
• Works with internal teams to develop, implement, and maintain processes and Service Levels for the operational aspects of the program
• Provides oversight for successful resolution of sensitive client and internal issues, coordinating/intervening with necessary departments to resolve
• Organizes and facilitates weekly internal program reviews
• Organizes and facilitates weekly program meetings with the client
• Supports the ES field organization in a resolution of issues requiring support from operational or technical teams

Skills:

• Demonstrated ability in managing external client expectations on program requirements and deliverables
• Ability to lead in a matrix environment/ability to lead a virtual team
• Demonstrated experience in client relationship management
• Leadership skills in a project-oriented environment
• Superior communication, presentation, and organization skills
• Excellent presentation skills
• Ability to work cross-organizationally to deliver World Class services to Enterprise clients
• Excellent analytical skills
• Demonstrated ability to manage multiple complex projects
• Demonstrated success in working in a highly collaborative team environment
• Ability to anticipate and adapt to changing conditions and opportunities
• 8-to-10 years of client relationship management
• 5-to-10 years of software Engagement, Program, and/or Project Management experience
• 5+ years of internet experience
• Expert with MS Word, MS Excel, MS Project, and Visio
• Expert in Internet and IT automotive retailing solutions

Education:

• Bachelor's or equivalent experience, MBA a plus
• PMP or other industry certification a plus

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