Business Systems Analyst (Entry level) Contract: 6 Months - CONTRACT TO HIRE Location: Tampa, FL Hybrid Schedule - 8 a.m. - 5 p.m. Pay Rate: $33-35/ HR W-2 This is an entry-level opportunity with growth potential. This position will receive training and mentoring from the Manager and more senior level Solutions Specialist. Required Qualifications: High school diploma or equivalency certificate Minimum 2 years of relevant experience supporting technology solutions in a business environment Note: A college degree may substitute for 1 year of experience Coursework or experience in: SDLC environments Requirements gathering & UAT test case creation Managing multiple priorities in a fast-paced setting Preferred Qualifications: Associate or Bachelor's degree in Business Management or a related field (e.g., Accounting, Communications, Math, CIS, Engineering) Preferred Experience with: SAP billing functions (especially CRM/IS-U: customer service, billing, finance, or device management) Production support systems (especially ServiceNow) Project tracking tools (Smartsheet preferred) Working in a regulated utility environment Day to Day Provide entry-level support through incident triage, testing, and resolution of low-complexity issues while building solution knowledge. Collaborate with business and tech teams to assess and prioritize incidents and requests; ensure timely updates and closures in ServiceOne (25%). Support requirements gathering, user testing, and delivery of enhancements; maintain documentation including process flows and test results (25%). Build knowledge of assigned functional areas, solution integrations, and participate in solution updates and implementations (20%). Engage with business users to improve process understanding and identify opportunities for efficiency; learn relevant business operations and regulations (20%). Gain familiarity with business and technical master data models and data governance reporting (10%). Job ID: JOB-241106 Publish Date: 17 Apr 2025 Strategic Staffing Solutions
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