Job Description

Department Name: H4027: REV Cycle MGT-PFE

Job Summary:

The successful Contact Center Representative provides a positive customer service experience that meets the needs of our patients and their caregivers by actively listening and addressing questions in a high-volume inbound and outbound call center, while working from home. The Representative's responsibilities include but are not limited to answering inbound calls utilizing an automated phone system; receiving inbound messaging via chat or other modes; placing outbound calls and/or sending messages to provide financial information or work toward balance resolution; leveraging teamwork and other resources to resolve issues; communicate effectively and professionally with patients and their caregivers, team members, physicians/clinicians, and management; and, consistently meet and attain required performance indicators. This position is 100% remote.

IMPORTANT : To be considered for this position you must fully complete the online application and include: 1) an entry in the application's job experience section for each unique job title held (multiple job titles for the same employer must have separate entries), 2) detailed information on all relevant job duties for each position held, 3) the # of hours worked per week. Please also attach a current resume.

Skills /Knowledge/Abilities:

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Position Time Status: Full-Time

Required Education:

AA

Required Related Experience:

1 yr

Required License/Registration/Certification :

None

Preferred Education/Experience:

Associate degree; call-center experience, third-party insurance claims follow-up/collections experience; and medical, office, and/or clerical work preferred. Previous experience working with patient accounts/ HIPAA is highly preferred.

University Community of Inclusion:

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

About University of Kentucky

Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.

Connections working at University of Kentucky

Job Tags

Full time, Work from home,

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