As a Managed Services Engineer, you will work in a client-facing role to design, implement, troubleshoot, and maintain the critical IT infrastructure that our clients rely on. You will work directly with our clients to manage their IT environments. You will identify, research, respond to, and resolve complex technical problems; serving as the second layer of support for clients who call the Service Desk with technical questions, concerns, and requests. NOTE - this is a hybrid role with three days per week working in one of the Aunalytics office locations: Kalamazoo, MI; South Bend, IN; or Bellefontaine, OH.
Provide Multi-Client Support :
Manage Incidents : Log, categorize, prioritize, and diagnose incidents. Provide workarounds where necessary and escalate complex issues to the appropriate team.
Conduct Proactive Maintenance : Monitor client systems for potential issues and conduct preventive maintenance to ensure smooth operation and prevent problems before they occur.
Maintain Communication and Documentation : Serve as the bridge between clients and our MSP, ensuring effective communication of issues, solutions, and updates. Keep accurate records (documentation) of all incidents, problems, and resolutions.
Uphold Service Level Agreements (SLAs) : Ensure that support services meet the defined SLAs, aiming to achieve and maintain high levels of client satisfaction
...requested Work with a sense of urgency to repair and startup the line as quickly as possible Develop a working knowledge of basic maintenance principles Intermediate electrical troubleshooting Execute PMs during planned stoppages to include focus on project work...
...Job Title: Social Media Intern Reports To: Chief Executive Officer Job Type: Part Time Volunteer Location: Remote Work From Home To Apply:Please e-mail your resume and cover letter to ****@*****.*** Clearpath Discovery is a nonprofit organization...
...Join the Premier CEO Coaching Community as a Vistage Chair Are you ready to lead a CEO coaching business in the Baltimore area, backed by world-class support and a strong network of peers? About Vistage As the worlds largest CEO coaching and peer advisory organization...
...is more than just a jobits an opportunity to gain valuable experiences, grow personally, and be part of something special. So, who... ...bartaco on Instagram: @bartacocareers --------- As a bartender at bartaco, you must efficiently craft every freshly squeezed...
...from St. Agnes Hospital. The Surgery Center consists of four operating room suites. Services offered include plastic surgery and cosmetic services, ophthalmology, orthopedics, and podiatry. Founded by Mother Agnes Hazotte and the Congregation of Sisters of St. Agnes...