Job Description

Job Position: Order Management Specialist

Location: San Antonio, TX 78249 (hybrid - 4 days onsite per week)

Duration: 6 months

Work Hours: Monday – Friday; 8 AM – 5 PM CT with an hour for lunch.

Must have:

• Minimum of 1 year of experience with ERP system(s).
• Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service).
• Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).

Job Summary:

• The Customer Order Management Specialist is responsible for coordinating the movement of shipments from the Distribution Center to client affiliates. The position will interface with key stakeholders (regional business units, distribution operations, and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network by resolving discrepancies. The position will report to the Supervisor, Order Management.
• Follow established procedures, practices, and policies for functional units and the quality systems.
• Ensure adherence to regulatory business and department guidelines, policies, and procedures.
• Resolve sales order issues to ensure accurate order fulfillment.
• Work with distribution centers to support on-time delivery and other company key performance indicators.
• Meet or exceed established order accuracy and turn-around standards.
• Handle all customer contacts professionally and courteously. Compose accurate, prompt, and appropriate replies to all customer contacts.
• Maintain up-to-date, comprehensive knowledge of business unit and regional services and products through participation in training, meetings, coaching, and feedback sessions.
• Manage short-supply situations, backorders, and manual allocations as required.
• Input and manage orders for exception products requiring special handling.
• Ensure that all potentially serious incidents are raised to the appropriate levels of management.
• Ensure orders are accurate and released in alignment with service level agreements. Modify orders in the ERP systems, warehouse management and transit management systems per regional requirements.

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