Job Description

Title: Parts Specialist

Location: Springfield MA

Openings: 1

Pay Rate: $24-27/hr

Must Have

• Excellent customer service/communication skills
• Strong computer skills and ability to operate several screens and systems simultaneously.
• Need to be able to multi-task in a high paced work environment
• Experience in customer service or sales WITH some parts background
• Excellent organizational/time management skills

Nice to Have

• Experience within automotive industry
• i.e. autozone, advanced auto parts, reillys, car dealership, automotive manufacturers, anything car related will help to understand compressor parts
• SAP Experience
• CRM experience

Roles and Responsibilities

• Responsible for parts sales and support in an assigned region.
• Assist customers in parts identification, troubleshooting and order expedition via phone, fax, and email.
• Handle incoming orders, including entry and maintaining/editing sales orders to meet customer demands.
• Provide regular updates to customers regarding orders, including delivery dates and/or any changes in the status of the order.
• Must be willing to prospect “lost” accounts over the phone and proactively generate part sales with existing customer base.
• Proactive lead generation will be required.
• Coordinate order releases, receipts, and shipments.
• Project a knowledgeable, professional, and customer-oriented image to customers.

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