Parts Specialist Job at Insight Global, Springfield, MA

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  • Insight Global
  • Springfield, MA

Job Description

Title: Parts Specialist

Location: Springfield MA

Openings: 1

Pay Rate: $24-27/hr

Must Have

  • Excellent customer service/communication skills
  • Strong computer skills and ability to operate several screens and systems simultaneously.
  • Need to be able to multi-task in a high paced work environment
  • Experience in customer service or sales WITH some parts background
  • Excellent organizational/time management skills

Nice to Have

  • Experience within automotive industry
  • i.e. autozone, advanced auto parts, reillys, car dealership, automotive manufacturers, anything car related will help to understand compressor parts
  • SAP Experience
  • CRM experience

Roles and Responsibilities

  • Responsible for parts sales and support in an assigned region.
  • Assist customers in parts identification, troubleshooting and order expedition via phone, fax, and email.
  • Handle incoming orders, including entry and maintaining/editing sales orders to meet customer demands.
  • Provide regular updates to customers regarding orders, including delivery dates and/or any changes in the status of the order.
  • Must be willing to prospect “lost” accounts over the phone and proactively generate part sales with existing customer base.
  • Proactive lead generation will be required.
  • Coordinate order releases, receipts, and shipments.
  • Project a knowledgeable, professional, and customer-oriented image to customers.

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